Vicki J. Wright 15408 Surrey Lane La Mirada, CA 90638 (562) 902-0577 (562) 902-0599 Dear Hiring Manager, I have over fifteen years experience in the healthcare business and IT industry working as a Senior Business Consultant/Analyst and Manager in the acute care and HMO payer group settings. I have managed and participated in the implementation of multiple large scale third party vendor and proprietary applications with multi functional IT and business teams for large payer groups such as PacifiCare/United Health Care, FHP and Talbert Medical Group. I have worked as an IT Business liaison building strategic client relationships based on mutual trust and respect by addressing and communicating their needs and concerns for pre and post implementation activities. I have worked with clients to document business requirements, perform gap analysis, workflow processes, process improvements, define test plans/scripts, conduct system and integration testing, UAT testing and provide end user support. I maintain the highest personal and professional integrity earning my clients trust by exploring new techniques and ideas to enhance customer service and business productivity. I have earned the respect of major stakeholders, vendors, business clients, IT management and end users by completing assignments on time and meeting or exceeding quality expectations. I provide strong leadership by building and maintaining working relationships to enhance team performance and goals. I look forward to hearing from you in the near future to share with you my experience in greater depth. Regards, Vicki Wright

Highlights:

Companies I like:

United HealthGroup, RX Solutions, any healthcare organizations

• Leadership
• Problem Solver
• Client Management
• Mentor
• Software Implementations
• Integrations
• Training
• Documentation
• Workflow Process
• Process Improvements
• Strategic Planning
• First Level Support

•Facilitate or participate in meetings with business management and vendors to discuss new implementations, upgrades, scheduled maintenance or problem/resolution. •First level support for business users in the event of system outages or application issues •Provide internal and external application support to business users based on business SLA •Initiate or participate in War Room Calls for major system outages or application issues •Perform root cause analysis for outages •Participate in the scheduled maintenance, break/fix, enhancements or upgrades to applications •Collect, Analyze and report SLA and OM Metrics data to upper management •Provide business with updated procedure documentation to alleviate excessive customer support calls for recurring application issues