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Christine S

Customer Support Specialist

Occupation:

Customer Service Representative

Location:

Phoenix, AZ

Education Level:

High School/GED

Will Relocate:

No

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I pride myself as being a highly motivated professional with 20+ years experience in administration, customer service and software training. I am currently pursuing an opportunity to apply my experience to a telecommuting position. I possess strong analytical skill with the ability to diagnose a client's needs, apply available resources and followup to confirm a satisfactory resolution. My success in maintaining outstanding customer satisfaction levels is attributed to my unique employment exposure. In addition to owning my own business, I have been fortunate to be exposed to various business environments. These include corporate, educational institute and small business. In each of these environments, success depended on client satisfaction through efficient problem solving and dependable followup.

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COMPANY POSITION HELD DATES WORKED

Service Unlimited (Confidential) 10/2000 - 12/2002
Princeton Theological Seminary (Confidential) 7/1998 - 2/2000
Profit 21 (Confidential) 10/1986 - 11/1987
InfoMed (Confidential) 10/1983 - 11/1985
Bargain Brothers Inc (Confidential) 1/1979 - 12/1983
Firmenich (Confidential) 11/1969 - 12/1980
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SCHOOL MAJOR YEAR DEGREE

Notre Dame HS College Prep 1969 High School/GED Degree
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Highlights:

Customer Profiling, Needs Analysis, Software Development, Testing, Implementation, Training, Troubleshooting, Customizing, Enhancing

Companies I like:

Work At Home Opportunity

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I was hired by a forward looking company to improve existing customer relations. By setting precise guideline for customer communications, documentation of all calls, follow-up procedures and formal team training/evaluation, existing account showed marked improvements. Through a close working relationship with the service manager my team maintain a high level of customer satisfaction even when service calls increased by 200%. Staff increased by 50% to handle the growth.
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