2803 Kettering DR Baytown, Texas 77521 (281) 414-7795 rbigdave442003@yahoo.com Paula K. Roberts Summary I am a self-motivated, organized individual that performs well in a fast paced environment while maintaining a professional and eloquent demeanor. I am currently seeking to further my employment opportunity, utilizing my office experience, management / supervisory knowledge, work ethic, security awareness and people service skills. I have a vast array of experience in face-to-face people relations as well as home based work in the customer service industry. All of which, in the right environment will prove beneficial to the company in which I represent. Experience 03/2010 – Present US Security Associates Houston, TX Security Lead Supervisor Work under contract for ExxonMobil Refinery & Chemical; Baytown, TX  Oversee daily work of an average of 50+ security officers at 20+ various post; as well as 6 daily secondary security supervisors / patrols  Responsible for assuring all on-duty security officers and patrols are fit for duty  I perform scheduling and maintaining staffed post – this does include regularly manned post, any vacancies due to call-offs and additional post requested per business need(s)  Responsible for continued development and knowledge of procedures for each on-duty security officer per post and job detail  Responsible for directing security response for all facility emergencies and first-aid calls I am considered a First Responder  Completing routine LPO(s) and LPSA(s) – Loss Prevention assessments  Maintain “Hours Worked” time sheets for shift for each day of activity  I do report writing following investigation of facility accidents, incidents, loss, and access violations  Utilize communication skills to effectively relay facility policies to various employees, contractors and vendors  Assure that all security personnel maintains a professional demeanor and appearance as per USSA contract  Post checks / QC paperwork to make all employees are following the procedures and maintaining all of the Client’s needs  MARSEC trained – Maritime Security levels  Regular interaction with US Coast Guard, Customs officials, and Law enforcement  Work hand-in-hand with upper management, fellow supervisors and office staff to boost the integrity and moral of the security workforce  2013- Employee of the 2nd Quarter  2013- Employee of the year for USSA Security  Alternate for Site Manager for USSA Security  Trained in Safety-LPO’S and field work  Captain Field Safety Supervisor  09/2008 – 11/2009 Convergys Corporation Omaha, NE Remote Agent / Mentor  Process customer orders per their needs  I was also a Mentor for Convergys  Maintain high order satisfaction- eliminating order issues or mistakes  Document Insurance claims  Assist in team training and development  05/2009- Employee of the Month  Other accolades include: “TOP Operator”, “Highest Conversion”, “Bonus Award” as Remote Agent and Customer Service Specialist, and “Outstanding Customer Relations” award  I was chosen by Convergys to be the Spoke person for the “Home Agent” program - interviewed by the Associated Press Credentials  Current TWIC  State of Texas Security Officers License Software  Microsoft Word  Microsoft Excel  Windows XP  DSL  Quattro  Open Office Education Robert E Lee High School Baytown, TX  Graduate 1979 Courses Taken: OSHA: Blood borne Pathogens Egress and Fire Protection Walking and Working Surfaces PPE-General Industry Hazard Communications Workplace Safety and Risk Assessment Driver Safety Post Positive Learning Ebola and Enter virus Awareness Prevention and Response Workplace Safety for Supervisors Introduction to Role of Supervisors Principles of Leadership Customer Service Time Management and Organizational Skills Negotiation Skills and Conflict Management Managing and Motivating Officers Alcohol, Drug and Substance Abuse Legal Issues for Supervisors 4-Hour Houston North OSHA Workshop Certificate (General Industry Supervisors) FRCS -4 Hour training Workshop Impact Class for inputting LPO’s 4-Hour Driving Certification Workshop 30-Hour General Industry Certificate #

Highlights:

Companies I like:

customer service

• Security Supervisor
• Scheduling
• EMS
• Payroll
• Time Sheets
• Assessments
• Management
• Security
• sheets
• Insurance
• Insurance Claims
• Microsoft Excel