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Marcia H

Customer Service Representative

Occupation:

Customer Service Representative

Location:

Hollywood, FL

Education Level:

High School/GED

Will Relocate:

No

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• Over 12 years experience in the Customer Service field, as a Customer Service Representative, Trainer and assisted in monitoring the calls for Quality Assurance. • Extremely capable of exceeding established goals, improving morale and developing productive relationships with colleagues, customers and staff at all levels. • Highly effective in problem solving and resolving conflict. • Proficient in Microsoft word • Exceptionally organized, quality oriented and able to multi task with ease.

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COMPANY POSITION HELD DATES WORKED

Disney Dining (Confidential) 1/2006 - 3/2007
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SCHOOL MAJOR YEAR DEGREE

N.E.High Drama 1973 High School/GED Degree
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TYPE TITLE URL DESCRIPTION

Book Ladder of years media url This is about a womans jorney to find herself

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Highlights:

Training and monitoring calls for quality assurance.

Companies I like:

Any call center in broward county either inhouse or from home

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I was a trainer and team lead for Tela Flora. Worked as a rep from home with a company called Willow csn
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