SHAWNETTE L. WALKER 448 Pleasant Ridge Road McKees Rocks, PA 15136 412-331-2936 shawnettelwalker33@hotmail.com SKILLS Excellent Communication Microsoft Word Great Customer Service Abilities Excel Medical Terminology PowerPoint ICD-9 and CPT-4 Coding Call Center Experience EXPERIENCE Kelly Services Quality Control Pittsburgh, Pa. Inbound and Outbound Rep., 2007-2008 Sold banking products, data entry, reviewed loan documents Comcast Pittsburgh, Pa. Customer Service Representative, 2006-2007 Set up new phone, cable, and internet accounts, answered billing inquiries and processed payments Aetna USHealthcare Pittsburgh, Pa. Customer Service Representative, 2002-2003 Answered incoming calls regarding benefits, co-pays, and coverage’s Venturi Staffing Partners Pittsburgh, Pa. Customer Service Representative, 2003 Answered incoming calls from Cobra members regarding benefits and coverage’s PRC W. Mifflin, Pa. Customer Service Representative, 2000-2001 Provided technical support, processed ticket and catalog orders, provided event information, and data entry EDUCATION C.C.A.C Pittsburgh, Pa. Medical Insurance Specialist Certificate Awarded: 1995

COMPANY	POSITION HELD	DATES WORKED
Comcast	(Confidential)	9/2006 - 6/2007

SCHOOL	MAJOR	YEAR	DEGREE
Community College of Allegheny County	Medical Insurance Specialist	1995	Trade School Degree

Highlights:

SHAWNETTE L. WALKER 448 Pleasant Ridge Road McKees Rocks, PA 15136 412-331-2936 shawnettelwalker33@hotmail.com SKILLS Excellent Communication Microsoft Word Great Customer Service Abilities Excel Medical Terminology PowerPoint ICD-9 and CPT-4 Coding Call Center Experience EXPERIENCE Kelly Services Quality Control Pittsburgh, Pa. Inbound and Outbound Rep., 2007-2008 Sold banking products, data entry, reviewed loan documents Comcast Pittsburgh, Pa. Customer Service Representative, 2006-2007 Set up new phone, cable, and internet accounts, answered billing inquiries and processed payments Aetna USHealthcare Pittsburgh, Pa. Customer Service Representative, 2002-2003 Answered incoming calls regarding benefits, co-pays, and coverage’s Venturi Staffing Partners Pittsburgh, Pa. Customer Service Representative, 2003 Answered incoming calls from Cobra members regarding benefits and coverage’s PRC W. Mifflin, Pa. Customer Service Representative, 2000-2001 Provided technical support, processed ticket and catalog orders, provided event information, and data entry EDUCATION C.C.A.C Pittsburgh, Pa. Medical Insurance Specialist Certificate Awarded: 1995

Companies I like:

highmark, cigna, pnc bank, bank of new york, gateway, upmc

• customer service
• clerical

SHAWNETTE L. WALKER 448 Pleasant Ridge Road McKees Rocks, PA 15136 412-331-2936 shawnettelwalker33@hotmail.com SKILLS Excellent Communication Microsoft Word Great Customer Service Abilities Excel Medical Terminology PowerPoint ICD-9 and CPT-4 Coding Call Center Experience EXPERIENCE Kelly Services Quality Control Pittsburgh, Pa. Inbound and Outbound Rep., 2007-2008 Sold banking products, data entry, reviewed loan documents Comcast Pittsburgh, Pa. Customer Service Representative, 2006-2007 Set up new phone, cable, and internet accounts, answered billing inquiries and processed payments Aetna USHealthcare Pittsburgh, Pa. Customer Service Representative, 2002-2003 Answered incoming calls regarding benefits, co-pays, and coverage’s Venturi Staffing Partners Pittsburgh, Pa. Customer Service Representative, 2003 Answered incoming calls from Cobra members regarding benefits and coverage’s PRC W. Mifflin, Pa. Customer Service Representative, 2000-2001 Provided technical support, processed ticket and catalog orders, provided event information, and data entry EDUCATION C.C.A.C Pittsburgh, Pa. Medical Insurance Specialist Certificate Awarded: 1995