Highlights:
My job with Systems Operations at the Tennessean consisted of maintaining around the clock support and answering the needs of the users, playing the role as liaison between the users and technicians and programmers when required. I also took responsibility in documenting procedures and tasks as easily and helpful for my coworkers and new hires. Responsible for creating, updating and deleting reports, spreadsheets, forms and special request as needed. To ensure hardware maintenance and repairs were performed routinely and correctly on the mainframes and all the auxiliary equipment. I was responsible for maintaining logs and records of all daily tasks and issues and to follow up on any uncompleted ones. When given the opportunity I have accompanied the technicians on jobs helping to run phone lines, network cables and trouble calls, observing them as they fix technical issues throughout the company. I’m a fast learner and I have worked all shifts giving me the opportunity to expand my technical skills. My personal interest leans toward the technical side of support. I enjoy teaching, helping others and problem solving.
Companies I like:
Government, No specific company.
Making sure jobs ran and ended correctly, when they don't I would have to trouble shoot. Help desk for internal users.
Description
