Dedicated to mentoring, developing and leading team members to realizing their full potential. Build strong relationships with team members which fosters a cohesive work environment.

COMPANY	POSITION HELD	DATES WORKED
First American Title	(Confidential)	3/2007 - 2/2008
CROSSMARK Sales & Marketing	(Confidential)	1/2002 - 1/2007
Vartec Telecom	(Confidential)	4/2001 - 1/2002
Tech Tel Communications	(Confidential)	6/1998 - 2/2001

SCHOOL	MAJOR	YEAR	DEGREE
Grayslake High	High School	1980	High School/GED Degree

Highlights:

Assembled a customer service training manual including scripts for answering phones. Assembled a complete training manual for residential and business land line provisioning. Implemented tag system for additional coverage when a team member was out due to illness or scheduled vacations.

Companies I like:

anything

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
MS Office
Computer Literate

• Mentoring
• Developing
• Training
• Leadership
• Management

All team members were cross trained to work every desk. When extra help was needed, it was our team that was called on for their willingness to to help others. Implemented a "tag" system. When a team member was out due to vacation or illness, two other team members were tagged to cover the workload. This enabled coverage without sacrificing quality. The tag system rotated so that nobody felt that they were the only ones doing extra work. It really fostered team work with everyone.