My greatest assets are that I learn new computer programs exceptionally quick and am always looking for ways to improve processes.  I take great pride in knowing I’ve done a superior job at the end of the day. I am a very hard worker, respectful, pleasant to be around and get along well with many different personality types.

COMPANY	POSITION HELD	DATES WORKED
Datalogic - through Hire Calling Staffing	(Confidential)	3/2008 - 4/2008

SCHOOL	MAJOR	YEAR	DEGREE
Trend Business College	Computers/Accounting	1987	Associate Degree

Highlights:

I worked at Symantec for 5 years as an Order Administrator. I worked at Molecular Probes/Invitrogen for 8 years as a Customer Service Rep. II.

Companies I like:

Symantec, Molecular Probes, Datalogic

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

I worked in the Customer Service Department. Molecular Probes is a company which develops and sells fluorescent reagents and dyes for use in biomedical research by scientists and many Universities. Job tasks included processing customer orders over the phone, from faxes, mail and email. I came up with the idea and was in charge of converting our Customer’s special instructions or requests (which were originally in Word documents and bound in a big manual for each Rep.) into our ordering system using a web based program called DreamWeaver. These instructions were then just a click away on our ordering screen, and we tossed out our manuals. This greatly improved our hold times, therefore increasing productivity for the whole department. I was then in charge of revising existing requests and documenting any new instructions as needed in DreamWeaver.