Description
Creative, communicator, experienced procedure writer, loyal, trustworthy and leader with training skills

Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
Marcus Hotels/Platinum Hotel and Spa | (Confidential) | 1/2008 - 6/2008 |

Education
SCHOOL | MAJOR | YEAR | DEGREE |
---|---|---|---|
Point Loma | some college later | 1968 | High School/GED Degree |

Accomplishments
Highlights:
Opened concierge departments, reorganized others, added creative solutions for adding revenue, trained several teams in service etiquette & upsell with emphasis on inhouse services Les Clefs d'Or membership Member and Board member of three concierge associationsCompanies I like:

Job Skills

Keywords

Responsibilities
Helped create department policies and procedures (used past management experience)
Set new verbal communication standards
Helped to increase revenue with inhouse services recommandations & reservations
