Creative, communicator, experienced procedure writer, loyal, trustworthy and leader with training skills

COMPANY	POSITION HELD	DATES WORKED
Marcus Hotels/Platinum Hotel and Spa	(Confidential)	1/2008 - 6/2008

SCHOOL	MAJOR	YEAR	DEGREE
Point Loma	some college later	1968	High School/GED Degree

Highlights:

Opened concierge departments, reorganized others, added creative solutions for adding revenue, trained several teams in service etiquette & upsell with emphasis on inhouse services Les Clefs d'Or membership Member and Board member of three concierge associations

Companies I like:

Bellagio, MGM Grand, Private Corporation

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Management
• Development

Helped create department policies and procedures (used past management experience) Set new verbal communication standards Helped to increase revenue with inhouse services recommandations & reservations