Self-motivated, creative management professional with an extensive background in operations, guest services, budgets, and sales with Hospitality and Artistic (for-profit, non-profit AND community) organizations. Varied and progressive experience encompasses management, financial accountability, quality control, systems, and development and implementation of staff policies and procedures.

COMPANY	POSITION HELD	DATES WORKED
Merinos Italian Restaurants	(Confidential)	12/2006 - 5/2008
Broward Center for the Performing Arts	(Confidential)	12/1990 - 3/1999

SCHOOL	MAJOR	YEAR	DEGREE
Wayne State University	Liberal Arts	1972	Associate Degree

Highlights:

Realized need, assembled and conducted Arts & Science District Logistics Meetings with representatives of Broward County, City of Ft. Lauderdale, Museum of Discovery & Science and Ft. Lauderdale Events Conducted conceptual and operational seminars for other national arts centers’ board members and their affiliates Sought by professional national event coordinators for guidance determining effective resolutions for unique presentations Reconstructed Broward County School Board graduation symposium process for successful Commencements Served on the Center’s Managerial Event Performance Committee (MEPC) Conceived blueprint for Center’s operational participation in the Students’ Enrichment for Arts & Science (SEAS) Program with county’s school system introducing the arts to 100,000 students yearly. Hospitality Courtesy Award presented by the Greater Fort Lauderdale Convention and Visitors Bureau Received the ‘Distinguished Service Award’ presented by the C.E.O, General Manager and Chairman of the Board of the Broward Center for the Performing Arts

Companies I like:

The one I applied to.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Learning new skills
Rising above the situation

Designed and established the new Department of Guest Services. Recruited, interviewed, hired, trained, and managed staff and volunteers. Created and implemented front of house policies, staff and volunteer procedural manuals. Executed finance/budget procedures, audit controls, policies, quality control programs for consistent, exceptional patron satisfaction