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Shawn O

Versatile Asset seeks new opportunity

Occupation:

Assistant Manager

Location:

Dinwiddie, VA

Education Level:

High School/GED

Will Relocate:

YES

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Notably, I possess a strong background delivering unwavering Administrative support. These in-depth skills have been honed through years of experience as an Assistant General Manager and in my most recent title, Corporate Trainer. Such skills include, but are not limited to; providing world-class reception/clerical support, data entry, AR/AP, billing and collections, file keeping, inventory control, mail distribution and sales. My previous employers have often valued my versatility in and around the office. I have excellent communications skills in both written and verbal forms. I also have superior Microsoft Office skills that include, but are not limited to; Excel, Word and Outlook. Furthermore, I retain effective organizational and time-management skills as well as proven, positive leadership ability. These are just a few highlights as to what I have to offer and would appreciate an opportunity to further elaborate on my skill sets and experience.

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COMPANY POSITION HELD DATES WORKED

StarTek, Inc. (Confidential) 8/2007 - 6/2008
Advanced Engine Design (Confidential) 2/2003 - 8/2007
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SCHOOL MAJOR YEAR DEGREE

Dinwiddie County High School Business Development/Management 2000 High School/GED Degree
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Highlights:

I have received numerous promotions based upon hard work and dedication.

Companies I like:

Fortune 500 company

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Assist with training and implementation of multiple seven-week training programs for our client, T-Mobile; Interview, train, mentor and supervise up to 30 Customer Service Trainees/Representatives; Liaison between the departments of Training and Human Resources; Communicate with customers and students in order to respond to billing questions; resolve service concerns; provide rate and programming information; initiate upgrade of current service; or sell new services on the phone multiple times daily; Explain customer billing in detail to give customers a clear understanding of charges; Research status of service calls in order to resolve customer complaints; Research misapplied payments, mail requests, billing and service adjustments; Assist customers and students with minor technical difficulties and equipment problems over the telephone in order to reduce service calls and improve customer satisfaction; Meet or exceed departmental telephone response standards to maintain NCTA and FCC requirements.
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