I have an extensive background in customer service and quality control. I am knowledgeable and dependable. I am a highly motivated, task oriented, self-starter with excellent computer skills. Excellent communication skills: Written and verbal including fast and accurate data entry, and typing. Extremely personable in person and over the telephone, able to cultivate relationships with customers and co-workers. Team player able to understand, implement and work independently or as part of a team toward meeting and exceeding company goals.

COMPANY	POSITION HELD	DATES WORKED
Mortgage Information Services	(Confidential)	3/2001 - 4/2008

SCHOOL	MAJOR	YEAR	DEGREE
Hondros College	Real Estate Appraiser	2007	Trade School Degree
Appraisal Institute	Real Estate Appraiser License	2005	Trade School Degree
Ohio University	Education/Music	2000	Associate Degree
Lakewood High School	Honors College Prep.	1998	High School/GED Degree

Highlights:

I have always worked full time while attending school and have been successful doing both.

Companies I like:

growth opportunity

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• appraisal
• estate

I provided guidance to all of the appraisal coordinators who received technical appraisal questions or requests from the lenders or appraisers. I became a critical "Go-to" person. Team members as well as managers quickly learned that I was both willing and able to answer questions, address concerns and provide solutions. My answers not only provided solutions for our customers but created impromptu training opportunities for my team members. I was responsible for knowing and applying appraisal underwriting guidelines for many national lenders.