High energy customer service professional with exceptional communication and leadership skills. Resourceful, creative, willing to go the extra mile to ensure both customer and company are both satisfied .

COMPANY	POSITION HELD	DATES WORKED
CONVERGYS / Mastercard	(Confidential)	6/2006 - 11/2007

SCHOOL	MAJOR	YEAR	DEGREE
Weatherford High School	n/a	1998	High School/GED Degree

Highlights:

Companies I like:

Any company with a strong work ethic for great customer service and no sales.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service

Emergency services for lost, stolen credit card holders around the world. Assisted with all aspects possible to make sure the card holders and banks were taken care of.