Highly motivated self-starter with over 10 years of strong customer service experience working with diverse clientele. Proven record as a hard working individual with a reputation for dependability and punctuality. Abilities acknowledged with numerous customer commendations.

COMPANY	POSITION HELD	DATES WORKED
Highmark	(Confidential)	3/2007 - 10/2007
Commenwealth of Pa	(Confidential)	11/2006 - 12/2006
AT&T	(Confidential)	3/1996 - 4/2006

SCHOOL	MAJOR	YEAR	DEGREE
West Mifflin Area High School	College Prep	1989	High School/GED Degree

Highlights:

Companies I like:

call centers

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Service
• Customer

Ability to develop a thorough knowledge of the claims and inquiry processing systems, related payment policies, and medical terminology. Inquiries involve a variety of issues including benefits, pricing, premiums, claim rejections, and claim status.