Highly motivated individual that posses good communication and leadership skills to motivate and gain maximum results.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	7/2004 - Present
Oriental Trading Company	(Confidential)	1/2003 - 7/2004
Utell	(Confidential)	7/1996 - 4/2003

SCHOOL	MAJOR	YEAR	DEGREE
Metropolitain Community College	High School	1984	High School/GED Degree

Highlights:

I have been the admin for a retention program TalentWatch. My primary duties are to oversee the other supervisory staff with modules, tracking participation and administering to new hires.

Companies I like:

American Express, Con Agra

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Contact Center Supervisor

My main objective is overseeing a staffing of 16 CSR agents by monitoring, coaching and overseeing their performance to ensure they are remaining in line with company goals/objectives.