I believe in maintaining a proactive, creative, think outside of the box approach to customer service & retention to drive down company churn and promote customer satisfaction

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	11/1999 - Present
Fair Point Communications	(Confidential)	11/1998 - 11/1999
MCI	(Confidential)	4/1995 - 9/1998

SCHOOL	MAJOR	YEAR	DEGREE
Taconic Hills CSD	Business	1984	High School/GED Degree

Highlights:

Circle of Excellence Quarterly Winner Circle of Excellence Yearly Winner Maintain Lowest Churn Numbers within the Team

Companies I like:

Verizon, At&T, Time Warner

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service/retention/management/supervisor

Managed Public Sector/Government & Corp Accounts Customer Satisfaction Maintain a low churn Build customer rapport