Highly personable and self-motivated Customer Service Professional with over seven years of experience in customer service, account management, service resolution, billing, and call-center operations within telecommunications, internet, and restaurant industries.

COMPANY	POSITION HELD	DATES WORKED
BellSouth Internet Services	(Confidential)	9/2002 - 6/2006
BellSouth Internet Services	(Confidential)	4/2001 - 9/2002
(Confidential)	(Confidential)	4/1999 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Lakeside Highschool	General	1998	High School/GED Degree

Highlights:

Companies I like:

Coca-Cola, Comcast, AT&T, Home Depot

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service Professional
• Customer Service Supervisor
• Customer Service
• Customer Service Manager
• Customer Service Team Lead

Responsible for training, and mentoring new hired employees to Corporate set guidelines. Responsible for closing down wait staff stations, and completing end of day reports to be filed and mailed to the corporate office.