More than 5 years’ successful experience in customer service and support with recognized strengths in customer relations, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid negative customer feed-back. Possess solid computer skills. Excellent working knowledge using both desktop and Mac systems; Microsoft Excel and Microsoft Word. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as a “Complete Customer Service Professional.

Highlights:

Companies I like:

Comcast, UPS, US Postal Service, Nike

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• CustomerService

Received three outstanding customer service awards within my first month of being on the job. (The Home Depot) Assisted with the implementation of new scripts when answering phones in the call center.