Over thirty-three years related skills and experience in the customer service, Sales and transportation industries. I have always been a quick study for learning new skills and applying them as needed. Because of these abilities, I know I would be an asset to your company.

COMPANY	POSITION HELD	DATES WORKED
Ryder Integrated Logistics,Inc.	(Confidential)	8/2006 - 1/2008
Gray Line Nashville	(Confidential)	4/1997 - 8/2006
Massey Investment Co.	(Confidential)	6/1983 - 5/1990

SCHOOL	MAJOR	YEAR	DEGREE
Hume Fogg High School	General	1970	High School/GED Degree

Highlights:

I was responsible for customer relations for 17 states. My duties included taking complaints from customers & finding a remedy to the problem or complaint. I was also responsible to all the outside sales people in the field, helping them with any problems that occurred. I was also accountable for entering orders directly from customers via telephone. As Director of Special Events, I was responsible for sales, public relations, hiring, training tour guides and drivers, as well as dealing with customers. The limousine company position required me to utilize great interpersonal skills by relating to the celebrities on a one-on-one basis, showing discretion and willingness to give that extra effort or go the extra mile for the client. .

Companies I like:

AT&T

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service Sales Transportation

My specialty has been providing direction for international tour groups employing various protocols to make people feel at home and welcome in a strange land. Responsible for hiring, training tour guides and drivers, as well as dealing with customers and tour directors of travel groups.