Motivates employees to improve performance and quality in a fast paced environment

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/2005 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Oscar Smith	Business	2000	High School/GED Degree

Highlights:

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P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Sales

Responsible for supervising day-to-day operations of a team of call center representatives *Improving customer satisfaction and increasing revenues *Training, coaching, monitoring employee performances. *Coach, motivate and develop representatives in a quota driven environment to help achieve maximum productivity levels *Motivates employees to improve performance and quality in a fast paced environment *Effectively communicate policies and procedures to ongoing and new staff *Developing performance improvement action plans to assist in decisions regarding counseling, disciplinary actions, or termination of employees *Provides first level escalation support