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Jacob M

A challenge seeker

Occupation:

Customer Service Supervisor

Location:

Monroe, MI

Education Level:

High School/GED

Will Relocate:

YES

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Energetic person with exceptional customer service skills and leadership capabilities. Resourceful, dynamic, and respsonsible.

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COMPANY POSITION HELD DATES WORKED

Associated Spring- Barnes Group (Confidential) 1/2006 - 2/2008
Detroit Salt Company (Confidential) 9/2003 - 1/2006
Tennessee Valley Authority (Confidential) 1/2002 - 1/2003
McDonalds (Confidential) 1/2000 - 9/2003
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SCHOOL MAJOR YEAR DEGREE

Monroe County Community College Pre-Architecture/ U.S. History/ Political Science 2008 Associate Degree
Morristown-Hamblen High School West Architecture/U.S. History/Political Science 2002 High School/GED Degree
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Highlights:

Manager at McDonalds by the age of 16. Supervisor of Shipping Department for over 2 years. Customer Service Supervisor for 6 months. Reduced company expedites by over $500,000 in less than a year. Increased on-time delivery by 25% in less than one year.

Companies I like:

Gallup, USA Today, Ford, GM

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Lead the entire shipping department (hourly and salaried employees), reducing expedited costs, shipping costs, and loss of product. Sole customer service representative for the company for 6 months, focusing on remaking our image with our customers.
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