SUMMARY OF QUALIFICATIONS: *Performed general office duties to include typing, filing, and maintaining records of information *Excellent listener patient and sensitive to clients needs calm under pressure *Extensive experience in operations-responding to customer complaints, resolving problems, interacting with credit department to ascertain customer account status *Well-developed communications, interpersonal and organizational skills *Able to handle multiple tasks while maintaining a positive attitude and commitment to providing superior service *Served in United States Army for nine years as an Equipment, Parts and Records Specialist: maintained records on equipment usage dispatched and inventoried all military vehicles and repair parts responsible for training and subordinates

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• Billing
• Customer Service
• Complaints
• Quality Assurance
• Test
• Troubleshooting
• Accounting
• Accounting Records