Supervised over 9 years for 2 hospitals for 3 shifts of operators and information desk. I worked as a Supervisor and operator and at the same time did evalautions, hiring of new employees, all the shift schedules, reports for my boss, and with all that always punctual, loyal and always professional.

COMPANY	POSITION HELD	DATES WORKED
Christus Santa Rosa Healthcare	(Confidential)	5/1999 - 1/2008

SCHOOL	MAJOR	YEAR	DEGREE
Wheatley High School	graduation	1981	High School/GED Degree

Highlights:

excel, microsoft word, 10 key by touch, PBX switch board and monitor in security dispatch. Supervised 15 operators and information desk clerks for 2 hospitals and at the same time was a full time operator. Did all evaluations, shifts schedules for 3 shifts 24/7 coverage 365 days a year. I was on call 24/7 and responsible for all trouble shooting of AT@T software.

Companies I like:

usaa, valero, at@t, baptist health systems, university hospital, city tax office, county office

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service

I came into this organization when they merged all operators together into one location. Two sets of very different operators that were used to doing things there own way. Taking these operators 15 of them and building them as one department. It was a hand full but I was able to get them to work together as a team.