Seasoned Customer Service Analyst with, over, ten years experience. Loyal, dependable, and determined.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	7/2006 - Present
AFLAC	(Confidential)	6/2005 - 4/2006
Comcast	(Confidential)	1/2003 - 2/2005
Verizon Wireless	(Confidential)	11/1999 - 8/2002

SCHOOL	MAJOR	YEAR	DEGREE
Carver High School	Liberal Arts	1994	High School/GED Degree

Highlights:

Companies I like:

Wellpoint

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Call center
• Customer Service

Currently provide world class customer service to all customers (both internal and external). Involved in departmental training.