Twenty-five years as a Customer-Oriented Support Specialist successful at troubleshooting and handling customer support issues through exceptional problem solving and active listening, while maintaining outstanding computer aptitude and telephone etiquette.

COMPANY	POSITION HELD	DATES WORKED
Comcast Cable	(Confidential)	/2005 - /2006
Philips Medical	(Confidential)	/2000 - /2003

SCHOOL	MAJOR	YEAR	DEGREE
University of Maryland	Computer Applications	1990	Trade School Degree

Highlights:

Employee of Month several times

• Customer Service
• Technical Support
• Call Center
• Medical
• Account Executive
• Troubleshoot

Assisted prospective and current customers with new/upgraded service of cable, internet and/or home phone service. Answered customer billing and service account inquiries. Provided telephone technical support and troubleshooting assistance in cable, internet and home phone services.