high energy customer service professional with exceptional interpersonal, communication skills. Resourceful, creative and loyal

COMPANY	POSITION HELD	DATES WORKED
windstream	(Confidential)	7/2006 - 10/2007
usairways	(Confidential)	4/1986 - 8/2005

SCHOOL	MAJOR	YEAR	DEGREE
henninger high school	sales	1970	High School/GED Degree

Highlights:

Highly personable cstomer service professional with over 20 years of experience in sales, and call-center operations. Demonstrated ability ot gain customer trust and provide exceptional follow up, leading to increased repeat and referral business. Expertise in resolving escalated customer service issues. Secured mumerous company achievement awards for delivery of exceptional customer service.

Companies I like:

muzax, blumenthal, real estate companies, travel agencies

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service

cross trained in international and domestic travel and all ground and hotel information. involved in international service for the betterment of schools in underpriveliged countries. worked also with social service groups.