Top of the line customer service representative...willing to go extra mile for customers to help resolve issues. High work ethic, resourceful and able to spot trends that may be occuring based on customer calls

COMPANY	POSITION HELD	DATES WORKED
ABN AMRO	(Confidential)	10/2003 - 7/2007

SCHOOL	MAJOR	YEAR	DEGREE
Henry Ford High School	Business/College Prep	1973	High School/GED Degree

Highlights:

Became part time trainer of new employees in last company while still assisting customers with calls on daily basis. Was with company three years before they were bought out and left one level below the customer resolution team

Companies I like:

Saturn, Verizon

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service Representative

Training new employees both in classroom and on line. Also assisted customer resolution team with customer disputes