Multi-tasking, organized and efficient with exceptional communication- both written and verbal, skills. Outstanding skills with high escalation customer service customers.

COMPANY	POSITION HELD	DATES WORKED
Star Tribune	(Confidential)	8/2004 - 2/2008

SCHOOL	MAJOR	YEAR	DEGREE
National American University	Business Management and Sales	1998	Associate Degree

Highlights:

Retention of high escalation customers, training and monitoring of up to 44 customer service representatives, excellent organizational skills, billing resolution, multi-tasking with heavy computer skills.

Companies I like:

companies that I can have a career with.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service

Retention of high escalation customers with outstanding rapport with other team members.