Experienced Customer Service professional with strong work ethics, dedicated and loyal. Able to multitask and great attention to detail. Bilingual, able to read, write and speak Spanish.

COMPANY	POSITION HELD	DATES WORKED
Bacardi USA, Inc.	(Confidential)	3/1984 - 8/2006

SCHOOL	MAJOR	YEAR	DEGREE
Hialeah Miami Lakes Senior High School	General Education	1980	High School/GED Degree

Highlights:

Companies I like:

Diageo, Premier Beverage, Southern Wines and Spirits, Dade County School Board

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
loyal
Fast Learner
Dedicated

• Customer Service
• Administrative Assitant

Customer Service Coordinator for two Regional Markets with additional responsibility of training, assisting, and mentoring five Customer Service Team members. Had an active part in the successful national launch of the Bacardi Breezer brand in 1989, where over 4 million cases were sold. Managed the production and inventory levels of the Bacardi Breezer brand, minimizing their out of stocks and keeping customer satisfaction levels high.