I am an individual who goes above and beyond from what is expected of me. I lead by example. Not only do I meet expectations but I exceed them.

COMPANY	POSITION HELD	DATES WORKED
United Healthcare	(Confidential)	11/2004 - 11/2007
Spherion	(Confidential)	4/2004 - 11/2004
TRF Systems	(Confidential)	3/2003 - 3/2004
Compaq	(Confidential)	11/1999 - 3/2002

SCHOOL	MAJOR	YEAR	DEGREE
Broward Community College	Business Administration	2008	Associate Degree
South Plantation High	Business Administration	1998	High School/GED Degree

Highlights:

Promoted to a Subject Matter Expert

Companies I like:

A strong organizational company with a very strong job security.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service
• Collections Agent
• Billing Representative
• Administrative Assistant

Serve as first point of escalation for procedural issues and coach and ensure average call monitoring score meets or exceeds quality standards.