Proactive account management professional with excellent professional, communication, interpersonal and leadership skills.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/1999 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Delaware County Community College	Information Technology	2008	Associate Degree

Highlights:

Always advanced to the top of my group of peers at all levels. Taught Linux LPI certification to fellow engineers. Presented at Brainshare on tour to an International and numerous US based audiences.

Companies I like:

W.L. Gore, First USA

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Account Management
• Business Development
• Customer service
• Escalation Management

My main role is to make sure the customer is satisfied after the sale. I manage support relationships for Fortune 1000 companies 24 currently. I keep on top of their issues through reviewing reports, person to person contact, weekly conference calls and handle escalations as required. I have one of the lowest escalation rates of my peers in my company and I attribute that to the extensive communication I maintain with my customers.