Highly personable Customer Service Professional with over five years of experience in account management, collections, sales processing, and call-center operations within the insurance and mortgage industries

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/2005 - Present
Allstate Insurance	(Confidential)	3/2002 - 4/2005

SCHOOL	MAJOR	YEAR	DEGREE
Northwestern Business College	Paralegal	2005	Associate Degree

Highlights:

Citi Residential Lending formerly AMC Mortgage Services Schaumburg, IL April 2005-Present Call Center Team Lead

Companies I like:

allstate

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• SUPERVISOR

Train and provide positive feedback to improve quality of work performed by Call Center representatives • Lead and develop collection and customer services representatives to achieve company and business goals.