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Donna G

Example of the perfect customer service rep.

Occupation:

Customer Service Representative

Location:

Gastonia, NC

Education Level:

Associate

Will Relocate:

YES

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High energy, exceptional interpersonal communication skills. Highly skilled in working with difficult customers and diffusing anger.

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COMPANY POSITION HELD DATES WORKED

Cigna HealthCare (Confidential) 4/2005 - 8/2007
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SCHOOL MAJOR YEAR DEGREE

GASTON COLLEGE LEGAL SECRETARIAL 1978 Associate Degree
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Highlights:

At Cigna HealthCare: Ensured customers were satisfied on their first encounter with CIGNA, provided benefit information, policy interpretation and eligibility/claim status. Handled customer complaints in accordance with state and HIPAA laws, resolved claim and eligibility problems and answered questions concerning appeal process. At Sprint PCS: Call Center Retention Specialist, III Retained current customer base by resolving customer’s issues through education on digital service usage, troubleshooting, and by explaining/adjusting bills. Also helped customers determine current and future digital needs by suggesting new service plans.

Companies I like:

axa

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End of year ranking: #1 of 37 Associate CSAs. Based on quality and performance and attendance. On monthly basis, ranked in top 20% of call center for production and quality. Part of team to develop scripting for entire call center.
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