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Occupation:Customer Service Representative |
Location:Buena Park, CA |
Education Level:Trade School |
Will Relocate:No |
Description
I have thrive on and continue to be motivated towrads assisting people in providing a level of service that has attributed to the growth of the most accomplished compmanies in the us.

Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
(Confidential) | (Confidential) | 8/2007 - Present |

Education
SCHOOL | MAJOR | YEAR | DEGREE |
---|---|---|---|
Recording Institute of Detroit | Recording Engineering | 1988 | Trade School Degree |

Accomplishments

Job Skills

Keywords

Responsibilities
Monitoring, coaching, and documenting agent outbound calls
Reviewing and correction of agent calls and case production
Generation of daily, weekly and monthly production reports
Organization of agents work locations and
Training and coaching of call structure, call control and policy/procedures
Demonstration and performance of online class applications as well call/desktop procedure coaching
Contact customers, service departments, and franchise sales staff to research and resolve all product concerns
Customer Assistance Manager~~
Supported customer service representatives regarding claim issue resolution
along with customer satisfaction
Gathered, allotted, and documented dealer concerns
to enhance program performance and retail service quality
Implemented industry policies, warranty parameters, and contract
requirements to promote and provide customer financial assistance
Directed and organized dealer warranty issues, client services,
and related cases information to the compulsory departments
Processed all related information with IBM machines and Microsoft
programs
Researched, documented, and followed up on any customer inquiries and complaints
with focus on customer satisfaction and company policy
Attended on-line and live training modules
Answered thirty to fifty incoming calls per day
Delivered issue resolutions, and request denials for assistance
Maintained daily customer and dealer communications
