I have thrive on and continue to be motivated towrads assisting people in providing a level of service that has attributed to the growth of the most accomplished compmanies in the us.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/2007 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Recording Institute of Detroit	Recording Engineering	1988	Trade School Degree

Highlights:

Promotion to Team Lead at American Honda

Companies I like:

Automotive, health,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service Team Lead

Monitoring, coaching, and documenting agent outbound calls Reviewing and correction of agent calls and case production Generation of daily, weekly and monthly production reports Organization of agents work locations and Training and coaching of call structure, call control and policy/procedures Demonstration and performance of online class applications as well call/desktop procedure coaching Contact customers, service departments, and franchise sales staff to research and resolve all product concerns Customer Assistance Manager~~ Supported customer service representatives regarding claim issue resolution along with customer satisfaction Gathered, allotted, and documented dealer concerns to enhance program performance and retail service quality Implemented industry policies, warranty parameters, and contract requirements to promote and provide customer financial assistance Directed and organized dealer warranty issues, client services, and related cases information to the compulsory departments Processed all related information with IBM machines and Microsoft programs Researched, documented, and followed up on any customer inquiries and complaints with focus on customer satisfaction and company policy Attended on-line and live training modules Answered thirty to fifty incoming calls per day Delivered issue resolutions, and request denials for assistance Maintained daily customer and dealer communications