Resourceful, good listner for when customers call and need help will look at every resource to find the answer for them

COMPANY	POSITION HELD	DATES WORKED
Aetna	(Confidential)	5/1989 - 12/2007

SCHOOL	MAJOR	YEAR	DEGREE
Mt Blue HS	General Ed	1970	High School/GED Degree

Highlights:

I have been a mentor to other employees for several years. My supervisor has given me special projects to work and have completed them in a timley fashion. I have worked for the same company for over 18 yrs and never had a promble with attendance. I have taken numerous on line courses offered by my company to stay ahead of the industry

Companies I like:

pet smart, banfield

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service
• health

presently a phone customer service rep with a very well know insurance company, I give all my attention to the customer to find a resoultion for their problem, involved in company work task force to make sure the customer comes first