Over 30 years of customer service experience.Recently retired from banking industry in a call center environment.

COMPANY	POSITION HELD	DATES WORKED
Wachovia Bank	(Confidential)	5/1995 - 8/2006

SCHOOL	MAJOR	YEAR	DEGREE
Andrew Jackson	Required Classes	1971	High School/GED Degree

Highlights:

Customer service in a call center environment over 30 years, AT and T Companies and Banking.Single operator in Real Estate,Insurance offices.Ran 2 phone rooms for photography studio-business appointments as well as personal appointments. I interviewed,hired,trained,set hours,pay rates,bonuses and terminations.

Companies I like:

any

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service

Assisted clients with banking inquiries also made them aware of other products and services to help grow business.Educated clients on how to prevent charges for overspending on their account by cross selling ,saving clients fees and also growing business.