3+ years call center exp, inbound, tech, customer retention, project superviser for business solutions

COMPANY	POSITION HELD	DATES WORKED
Dish Network	(Confidential)	12/1999 - 8/2003

SCHOOL	MAJOR	YEAR	DEGREE
Colorado institute of art	Computer Animation	2000	Trade School Degree

Highlights:

Quality assurance awards Quick advancement Project lead for Susan Beal VP Echostar / Dish Network

Companies I like:

Time warner, USAA

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• csr
• call center
• phone

All facets of inbound customer handling, start to finish. Numerous CSR awards and new hire trainer