My last sales job was with AOL. I was in the retention department. People would call my department ONLY wanting to cancel. Within 5 minutes not only did 90% of my customers want to stay with AOL but I would talk them into staying for at least 1 year from that day.. it was the only way i could get comission above salary. i believed in the product (and still do) AOL ROCKS .. I was #1, 4 months in a row until AOL had a falling out of sorts :(

COMPANY	POSITION HELD	DATES WORKED
AOL	(Confidential)	5/2005 - 2/2006

Highlights:

AOL was everything one would wish for in a company (one considers working for)

Companies I like:

microsoft but c'mon

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• 1 give knowledge,
• respectfully

my STATS were the BEST out of 50. there was a quota.. amt of time on the phone versus % of customers that no longer wanted to cancel (retention dep)