High energy sales professional with exceptional interpersonal, communication and leadership skills. Resourceful, creative, loyal

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/2005 - Present
Citibank	(Confidential)	7/1995 - 4/2003

SCHOOL	MAJOR	YEAR	DEGREE
McConnellsburg High School	Business	1994	High School/GED Degree

Highlights:

• Supervised a team of 15-20 associates • Trained newly hired Team Leads on new responsibilities • Coached associates on all key performance indicators • Completed semi-annual and annual reviews • Completed disciplinary actions • Managed all spreadsheets/databases • Handled escalated calls/issues • Provided updated statistics to associates on my team • Coordinated and Delivered team meetings with associates • Assisted in the development and testing of the Seibel platform • Coached ABAY (newly hired) associates on sales strategies, order accuracy and customer satisfaction • Managed all coaching logs • Monitored calls daily to ensure quality guidelines are followed and coached when necessary • Developed Associate Coach’s to effectively coach new associates • Researched areas of opportunity to improve Quality scores at a department level • Acted as a liaison between our Sales Department and Customer Service Department • Facilitated training sessions • Organized several floor wide sales contests

Companies I like:

Citi, American Express, Progrssive

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Call Center Supervisor

• Supervised a team of 15-20 associates • Trained newly hired Team Leads on new responsibilities • Coached associates on all key performance indicators • Completed semi-annual and annual reviews • Completed disciplinary actions • Managed all spreadsheets/databases • Handled escalated calls/issues • Provided updated statistics to associates on my team • Coordinated and Delivered team meetings with associates • Assisted in the development and testing of the Seibel platform • Coached ABAY (newly hired) associates on sales strategies, order accuracy and customer satisfaction • Managed all coaching logs • Monitored calls daily to ensure quality guidelines are followed and coached when necessary • Developed Associate Coach’s to effectively coach new associates • Researched areas of opportunity to improve Quality scores at a department level • Acted as a liaison between our Sales Department and Customer Service Department • Facilitated training sessions • Organized several floor wide sales contests