Decisive communicator, both written and oral with analytical background and talented trainer, coach and mentor.

COMPANY	POSITION HELD	DATES WORKED
Crowne Plaza Hotel	(Confidential)	9/2006 - 3/2007

SCHOOL	MAJOR	YEAR	DEGREE
Cass Technical H.S.	Music	2000	High School/GED Degree

Highlights:

•Balancing daily revenue of all hotel outlets. •Data entry of all revenue onto spreadsheets and programs. •Calculating of all receipts from restaurant and bar. •Transmitting and authorizing of credit card payments to their prospective Bank institutions. •Customer service: checking guest in and out, customer concerns and complaints. •Filing and organizing of paperwork and files. •Multi-line phone operations. •M.O.D. (Manager on Duty) •Scheduling of auditors. •Training front desk staff and auditors

Companies I like:

Blue Cross Blue Shield, Xerox

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service
• Receptionist

•Balancing daily revenue of all hotel outlets. •Data entry of all revenue onto spreadsheets and programs.