Excellent communication, organizational and highly experienced in customer service. Motivated to exceed customer expectations.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/2007 - Present
Ameristar Casino	(Confidential)	1/2004 - 3/2007

SCHOOL	MAJOR	YEAR	DEGREE
Missouri Western State	Continuing Education	1995	Specialist Degree
N.S. Hillyard Area Vocational Technical School	Office Occupations	1990	Trade School Degree
N.S Hillyard Area Technical School	Office Occupations	1990	Trade School Degree

Highlights:

Making a difference for very dissatisfied customers by turning an unpleasant situation into a pleasant one by taking the steps to correct the situation for them.

Companies I like:

any utility company or large business

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service
• Reservation and Account Management

I am currently a "Gallery Host" so I always have an impact on a guest experience with their travels. I make sure their reservations are accurate, complete and make any suggestions that might make their trip more convienent.