Stay at Home Mom with exceptional Customer Service Skills. Quick learner, Creative, Independent or Group Worker

Highlights:

Traveling to difference call center to train them in their responsibilities as a CSR - Interacting with the new employees to make their job easier. I enjoyed moving up on the ladder and finding out how the center worked.

Companies I like:

Answering Service, Call Center, Amex, Dell

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Quality Assurance
• Customer Service
• Training

Have been involved from the bottom as a CSR, and moved onto a Trainer working to make the most successful CSR's to being a QA Monitor to make sure the Customer Service is up to standards.