Want to be able to contribute to the customer service end of a business

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	10/1998 - Present
Real Estate One	(Confidential)	10/1994 - 10/1998
Freelance Software	(Confidential)	7/1992 - 8/1993
Electronic Data Systems	(Confidential)	2/1985 - 7/1991

SCHOOL	MAJOR	YEAR	DEGREE
Dominican	College Prep	1970	High School/GED Degree
Dominican	College Prep	1970	High School/GED Degree

Highlights:

Established and managed Computer Consulting, Web Development, Hosting, and video Company. Responsible for all sales, customer service and marketing. Implemented a video production division for same to create training videos. Planned and managed the installation of a 300 PC, Microsoft network, including a WAN between 3 city locations. Handled all customer service for creation and changes to web sites and video contracts. Created training courses and implemented for local video game franchise. Operations Manager - In charge of PC Support and PC Training personnel. •Developed standards for all operations and computers in statewide offices. •Responsible for overseeing personnel, personnel appraisals, and assignments. •Responsible for computer operations in the 31 Michigan offices. •Designed and implemented new systems for computer network installation procedures, reducing installation time by 25%. •Verifiable continuous improvement reduced “order to setup complete” time by one week. •Changed procedures for computer support hotline, which improved response time by 50 %. •Network Administrator in two offices. •Collaborated in putting together Technical Fairs •Initiated and created computer training department and mobile teaching base. •Worked closely with Intuit to design and BETA test CDROM based tutorial software. •Wrote, implemented and taught 12 various classes in initial program. •Taught classes to 900 agents including, MS Word, Excel, Access, Zipforms and proprietary real estate classes. Responsible for contact and negotiations with vendors, Real Estate Boards, and MLS companies. •Served as liaison between Zipforms, J. Williams, and REO. Verified updates, communicated current ideas, needs and changes. •Acted as representative to Realcomp, MMLS, and IRIS on their BETA software advisory teams. Reviewed software, determined problems, and potential problems. •Worked with the needs of the agents and the software developer’s limitations to resolve problem areas. •Labored on future software releases to upgrade substantially the quality of output and ease of use for the agents. •Collaborated in putting together Technical Fairs. Responsibilities included: •Second level customer support. •Handling all training coordination for the division. . Developed training videos for 3 divisions. •Responsible for appraisals of team members. .Trained incoming hardware and software support persons. Responsible for relations with various outside vendors. Supervisor for microcomputer hardware and software support hotline. •Created and supported technical library. •Created and produced training videos for distribution throughout company. •Designed and implemented new software helpline. •Responsible for appraisals of team members.

Companies I like:

I am open to a variety of companies

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service
• computer literacy
• representative
• project management

I created a video production division to create training videos. I managed a project to establish a Michigan division for an out of state electrical construction conpany.