dealing with customers, Serivce tech Management

COMPANY	POSITION HELD	DATES WORKED
Cavalier Telephone	(Confidential)	11/2006 - 11/2007
Volt Telecom	(Confidential)	11/2002 - 11/2006
Ameritech Telecom	(Confidential)	12/1982 - 12/1985
SBC Telecom	(Confidential)	4/1967 - 12/2001

SCHOOL	MAJOR	YEAR	DEGREE
Annunciation	General Bus	1967	High School/GED Degree

Highlights:

Managed for SbC telecom for over 20 years. Training manager developed & admin all training for new techs & managers, Ran Control center. Had service crews of over 40 techs had highest met objectives in region. Worked as contractor as customer service tech Installing & repairing customer service in the field

Companies I like:

TELEPHONE CO, Customer Service companies

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Telecommunications Service companies
• Manager Customer service
• Customer service rep
• Outside trainer Telecom

Managing Customer service Outside Manager field