Over 21 years experience as a customer support/service manager, systems trainer, training class coordinator and customer/ technical support specialist. Trained, installed, and supported industry specific software products. Created, prepared, edited, and updated classroom training materials, training agendas, technical documentation and conference materials. Tested software and wrote testing procedures. Frequent travel to customer locations throughout the United States and Canada.

COMPANY	POSITION HELD	DATES WORKED
Myriad Software	(Confidential)	5/1997 - 4/2007

SCHOOL	MAJOR	YEAR	DEGREE
Patricia Stevens Fashion Merchandising School	Fashion Merchandising	1984	Trade School Degree

Highlights:

I am a professional with over twenty years of support and management experience working in environments where multitasking and meeting deadlines is crucial to my company’s success. Working for only two companies in the past twenty-one years demonstrates my loyalty and stability, and has given me the ability to interact extremely well with individuals from a variety of backgrounds and levels of responsibility. I have been able to thoroughly learn each company’s products and services, which has helped me to maintain a high degree of efficiency. I was also promoted to supervisory positions in a relatively short time with both companies.

Companies I like:

Just moved to Las Vegas, so I'm very open to any company where I can be an asset, increase profits and introduce new ideas on how to grow and improve profit for the company.

Technology Solutions
Sales Support
Software Implementation
Leadership

• Project Management
• Senior Level Customer Support
• Training Specialist
• Software Q/A Tester
• Business Development
• Account Management

I Can list many. As an employee of the company for 10 years, I understood each department extremely well. I wasl always known as the "GO TO GIRL". I worked for a software company. I was involved in the design, Q/A and implementation of all enhancements. As the Managager of the trainng dept, I audited classed, followed up with client evlauations from each class. I also helped the company out by handling all inside sales for about a uear after we lost our sales person. I've proven to always do what it takes to get the job done.