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Danielle M

A stong advocate for Customer fairness and integrity

Occupation:

Customer Service Representative

Location:

Carol Stream, IL

Education Level:

Associate

Will Relocate:

No

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Team player, Highly Origanized & motivated, Stongly believes in customer Service & Satisfaction along with building lasting relationships, Problem Analysis & Resolution, Able to multitask, works well with others or alone, Conscientious, Puntual and loyal,

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COMPANY POSITION HELD DATES WORKED

Universal Logistics (Confidential) 8/2006 - 10/2007
USF Logistics-Meridain IQ (Confidential) 2/2005 - 8/2006
JBS Logistics (Confidential) 5/1996 - 6/2003
The Pampered Chef (Confidential) 9/1994 - 5/1996
United Parcel Service (Confidential) 7/1986 - 9/1994
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SCHOOL MAJOR YEAR DEGREE

Trinity College Liberal Arts 2003 Associate Degree
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Highlights:

Defined and resolved customer issue utilizing sales and Corporate resources, resulting in saving a $2 million dollar account.My attention to detail has allowed me to capture many errors, and in one instance exposed a customer involed in fraudulent activites against my former employer. My employer was so pleased that they rewarded me with special recognition which included publication in the company newsletter and a monetary award.

Companies I like:

Fugi Film, Conagra Foods, Partylite, UPS Supply Chain Solutions, Fed Ex Freight

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CollapseResponsibilities

Provided Quality and friendly customer Service, including follow up, and problem resolution, Accurately tracked and traced shipments, Efficently booked loads, Dispatched drivers, developed lasting relationships with Customers and Carriers, ensuring satifaction on both ends, generated sales and revenue
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