Exceptional communications and leadership skills. Loyal, resourceful and high energy

COMPANY	POSITION HELD	DATES WORKED
Fleet Bank	(Confidential)	10/1996 - 12/1997

Highlights:

I have worked with Citizens Bank for 10 years. Within that 10 years I have developed and maintained excellent working relationships with both internal and external people. I was originally hired as an administrative assistant and within a year was promoted to the lead loan administrator. I have continued to grow and have now become the Sr. Regional Operations Manager. I am responsible for all the day-to-day activities and procedures for the administrative staff in New England, MidWest and Mid Atltanic.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Operations Management

In the past year, I have helped develop a system that lead our division into this century. We were working through excel spreadsheets and all reporting was done manually. The system developed generates most of the reporting required by senior management and is at the push of a button.