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Melisa  A

Customer Service Specialist

Occupation:

Customer Service Representative

Location:

Aiea, HI

Education Level:

High School/GED

Will Relocate:

No

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Great at dealing with all types of situations, able to calm the angry and sympathize with the upset.

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COMPANY POSITION HELD DATES WORKED

Alaka'i Na Keiki, Inc. (Confidential) 5/2006 - 9/2007
Washington State Employment Security Department (Confidential) 3/2000 - 6/2003
Washington State Employment Security Department (Confidential) 2/1996 - 3/2000
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Highlights:

While working at the State of Washington Employment Security Department I was part of a task force to work with both the Federal and State governments on how to provide Extended benefits services to those clients whose regular benefits expired and would be qualified for extended benefits.

Companies I like:

HMSA, AlohaCare, Kaiser Permanente, Sears, WalMart, K-Mart

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Decreased the amount of rejected insurance claims. Reduced the number of client complaints by ensuring that information was accurately entered into data bases.
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