High energy sales professional with outstanding interpersonal, communication and leadership skills. Resourceful, creative and loyal.

COMPANY	POSITION HELD	DATES WORKED
Auto Body World, Inc.	(Confidential)	6/2007 - 10/2007
Elite Cleaning Services	(Confidential)	5/2003 - 6/2007

Highlights:

Companies I like:

Toyota, Ford, General Motors, Nissan

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Service Advisor
• Service Drive Manager
• Customer Care Representative
• Automotive Advisor

First contact for customers and customer inquiry calls. Perform appointment scheduling and confirmation calls. Perform customer call-aheads. Wait on walk-in customers. Communicate with insurance companies. Monitor, verify accuracy of, and correct work orders. Handle necessary reschedules and pending work orders. Maintain daily store files. Ensure that the customer is taken care of and satisfied.