Empathetic, patient professional with excellent customer service listening skills. Mentor, innovative and creative.

COMPANY	POSITION HELD	DATES WORKED
US Cellular	(Confidential)	8/1996 - 2/2005

SCHOOL	MAJOR	YEAR	DEGREE
Everett Adult learning Center	none	2005	High School/GED Degree

Highlights:

Started as customer service, advanced to Help Desk Specialist, Subject Matter Instructor and then to Tech team specialist.

Companies I like:

Comcast, ATT, Verizon, Sprint, Nextel

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Leadership

• customer service

Technical Support specialist, liaison between customers technical issues and engineering department. Subject Matter Instructor, mentoring new hires in customer focus issues and problem resolution.